Return & Refund Policy

Effective Date: September 2026

At ravbent, we focus on offering thoughtfully selected home decor designed to bring character, warmth, and visual interest to everyday living spaces. Our assortment includes Decorative Home Accents, Wall & Tabletop Decor, and Seasonal Home Decor. If you experience an issue with your order, please contact our customer care team at support@ravbent.com and include your Order ID and the email address used during checkout so we can review your request efficiently.

Strict No-Remorse Policy
Orders placed through our online store are considered final once successfully completed. We do not accept returns or exchanges based solely on personal preference, change of mind, color preference, size selection, or styling decisions. Exceptions are limited to products that arrive damaged, contain a confirmed manufacturing defect, or differ materially from the item ordered.

Damaged, Defective, or Incorrect Orders
We take reasonable measures to review products before fulfillment. If a home decor item arrives damaged, defective, incomplete, or incorrect, please inspect the package promptly and contact us within seven (7) calendar days of confirmed delivery.

To request a claim review, please email support@ravbent.com and provide:

  • Your Order ID together with the email address used to complete the purchase.

  • A clear explanation of the damage, defect, missing component, or fulfillment issue.

  • Clear photographs or video showing the affected item, packaging, and relevant product details.

Each request is reviewed individually based on the information and supporting evidence provided. If your claim is approved, ravbent may offer an appropriate resolution such as a replacement, partial refund, or full refund depending on the nature of the issue.

Reimbursement Timelines
When a refund is approved, the amount will be returned to the original payment method used for the transaction. Refund processing generally takes approximately 7 to 12 business days after approval. Actual posting times may vary depending on your bank, card issuer, digital wallet provider, or payment processor.

Product Substitution Guidelines
ravbent does not provide elective exchanges for alternative colors, decorative styles, product variations, or other preference-based changes. Replacement products are generally reserved for approved claims involving damaged, defective, incomplete, or incorrectly fulfilled merchandise.

Unsanctioned Merchandise Returns
Please do not send merchandise to any business, warehouse, or administrative address unless you have first received written return authorization from our customer service team. Unauthorized return shipments may be refused and may not qualify for a refund, replacement, or reimbursement of shipping costs.

Client Concierge Assistance
For questions regarding this policy or assistance with an eligible order issue, contact support@ravbent.com. Providing your Order ID, checkout email, and supporting images when applicable will help our team review the matter more quickly.

  • Customer Care Line: +1 9096396795

Corporate & Legal Information

  • Brand Identity: ravbent

  • Legal Operator: Ningbo Shangcheng Digital Technology Co., Ltd.

  • Business License Entity: Ningbo Shangcheng Digital Technology Co., Ltd.

  • Registered Address: Room 008, Centralized Office, A1018, Building 2, No. 8 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo City, Zhejiang Province, China