Privacy Policy

Effective Date: September 2026

At ravbent, operated by Ningbo Shangcheng Digital Technology Co., Ltd., we take the protection of customer information and responsible data handling seriously. This Privacy & Data Governance Policy explains how personal information may be collected, used, stored, and protected when you browse our online store, place an order, contact our support team, or interact with our home decor collections.

1. Classes of Acquired Information
To operate our online store and process customer orders, we may collect several categories of information:

• Client-Submitted Details: Information you voluntarily provide, including your name, delivery address, billing address, email address, telephone number, and other information required to complete a purchase or communicate with our team.

• Financial Processing Metrics: Payment information is processed through third-party payment providers and secure checkout services. ravbent does not independently retain complete payment card numbers or card security codes in its customer-service records.

• Automated Telemetry & System Data: When you visit our website, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, referring pages, browsing activity, and interaction data.

2. Utilization of Acquired Metrics
Information collected through ravbent may be used for legitimate retail and operational purposes, including:

• Logistics & Order Fulfillment: Processing purchases, confirming orders, arranging delivery, managing shipment information, and providing order-related updates for home decor products.

• Platform Enhancement: Reviewing general browsing and purchasing patterns to improve website usability, product presentation, navigation, and customer experience.

• Client Correspondence: Responding to customer inquiries, sending transactional messages, and delivering marketing communications where appropriate consent or another lawful basis applies.

• Fraud Prevention & Security: Detecting suspicious activity, reducing payment fraud, protecting customer accounts, and maintaining the security of our online storefront.

3. Cryptographic Defenses & Security Measures

• SSL Data Encryption: Our website uses encrypted connections designed to protect information transmitted between visitors and the storefront.

• Restricted Administrative Access: Access to customer information is limited to personnel, contractors, or service providers who require it for legitimate operational purposes.

• PCI-DSS Payment Standards: Card payments are handled through payment systems intended to operate in accordance with applicable PCI-DSS requirements and industry security practices.

4. External Disclosures & Strategic Partnerships
ravbent does not rent personal information to unrelated parties for their independent use. Certain information may, however, be shared with service providers that support essential business functions such as website hosting, payment processing, order fulfillment, shipping, customer support, analytics, and advertising.

We may also use third-party advertising and measurement platforms to understand campaign performance and deliver more relevant marketing. Their handling of information is governed by their own privacy practices:

• AppLovin (Axon): May be used for advertising delivery, campaign measurement, attribution, and marketing optimization (AppLovin Privacy Policy).

• Meta Platforms: May support social advertising, conversion measurement, audience analytics, and related marketing functions (Meta Privacy Policy).

• Google Ecosystem: May be used for website analytics, search-related services, advertising measurement, and traffic insights (Google Privacy Policy).

5. Cookie Deployment & Digital Tracking
Our online store may use essential, functional, analytics, and advertising cookies or similar technologies to:

• Remember cart selections and support essential shopping functionality.

• Understand general website traffic and customer interactions through our e-commerce infrastructure.

• Measure advertising effectiveness and provide relevant home decor recommendations through platforms such as AppLovin, Meta, or Google.

You may control cookies through your browser or device settings. Restricting certain cookies may affect some website functions, personalization features, or checkout-related services.

6. Safeguarding Minors (COPPA Alignment)
ravbent is intended for general adult consumers and is not designed to knowingly collect personal information from children under the age of 13. If we become aware that information from a child has been collected improperly, we will take reasonable steps to review and delete it as required.

7. CalOPPA Regulatory Disclosures
For visitors from California, our privacy practices are intended to provide transparency regarding the collection and use of personal information:

• Customers may browse many areas of our website without creating an account or identifying themselves.

• This Privacy Policy is made available through an accessible link on our storefront.

• Browser privacy preferences and other available privacy signals may be handled in accordance with applicable technical capabilities and legal requirements.

8. EEA Privacy Privileges (GDPR)
Individuals located in the European Economic Area may have rights under applicable data protection law, including rights relating to access, correction, deletion, restriction, objection, and data portability.

Requests concerning personal information may be submitted to support@ravbent.com. We may need to verify the identity of the requester before completing certain privacy-related actions.

9. Californian Consumer Rights (CCPA/CPRA)
California residents may have rights regarding the personal information collected, used, disclosed, sold, or shared about them, subject to applicable law and exemptions.

ravbent does not sell customer information in exchange for direct monetary payment. However, certain advertising or analytics activities involving third-party platforms may qualify as "sharing" or "selling" under California privacy law depending on how those terms apply. Eligible California consumers may exercise applicable opt-out and privacy rights through the methods made available by our storefront or by contacting us.

10. Data Breach Response Strategy
If ravbent identifies a security incident involving personal information, we will investigate the event, take reasonable measures to limit further exposure, and provide notifications to affected individuals or authorities when required by applicable law.

The timing and method of any notice will depend on the nature of the incident, the information involved, and the legal requirements that apply to the affected customers.

11. CAN-SPAM Act Adherence
Marketing communications sent by ravbent are intended to follow applicable commercial email requirements:

• Marketing messages will identify their commercial nature where required and will not intentionally use misleading sender information.

• Promotional emails will provide an available method for recipients to unsubscribe from future marketing communications.

• Valid unsubscribe requests will be processed within the timeframe required by applicable law.

Transactional communications relating to purchases, shipping, customer service, security, or account activity may still be sent when necessary to provide requested services.

12. Corporate Directory & Privacy Administration
For questions about this Privacy Policy, requests relating to personal information, or assistance concerning your account or orders, please contact us using the information below:

• Brand Identity: ravbent

• Legal Operator: Ningbo Shangcheng Digital Technology Co., Ltd.

• Business License Entity: Ningbo Shangcheng Digital Technology Co., Ltd.

• Registered Address: Room 008, Centralized Office, A1018, Building 2, No. 8 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo City, Zhejiang Province, China

• Client Support Email: support@ravbent.com

• Customer Care Line: +1 9096396795